Privacy Policy

At Offmap Adventures, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our services, visit our website, or interact with us. By using our services, you agree to the terms outlined in this policy.

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1. Information We Collect

We collect the following types of information to provide and improve our services:

1.1 Personal Information:

• Name, email address, phone number, and mailing address.

• Passport details, date of birth, and emergency contact information (for trip bookings).

• Payment information (e.g., credit card details) for processing transactions.

1.2 Travel Preferences:

• Dietary requirements, health conditions, and activity preferences.

1.3 Technical Information:

• IP address, browser type, device information, and browsing behavior (collected via cookies and analytics tools).

1.4 Communications:

• Emails, messages, and feedback you send to us.

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2. How We Use Your Information

We use your information for the following purposes:

• To process bookings and provide travel services.

• To communicate with you about your trip, including updates and confirmations.

• To personalize your experience and tailor our services to your preferences.

• To improve our website, services, and customer support.

• To send promotional offers, newsletters, and updates (with your consent).

• To comply with legal obligations and protect our rights.

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3. How We Share Your Information

We may share your information with third parties in the following circumstances:

• Service Providers: Hotels, airlines, local guides, and other partners involved in delivering your trip.

• Payment Processors: Secure third-party payment gateways to process transactions.

• Legal Requirements: When required by law or to protect our rights and safety.

• Business Transfers: In the event of a merger, acquisition, or sale of assets.

We do not sell or rent your personal information to third parties for marketing purposes.

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4. Data Security

We take data security seriously and implement industry-standard measures to protect your information:

• Encryption of sensitive data (e.g., payment information).

• Secure servers and firewalls to prevent unauthorized access.

• Regular security audits and updates.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

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5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. After this period, your data will be securely deleted or anonymized.

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6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the data we hold about you.

• Correction: Request corrections to inaccurate or incomplete data.

• Deletion: Request deletion of your data under certain conditions.

• Restriction: Request restriction of processing under certain conditions.

• Objection: Object to the processing of your data for specific purposes.

• Data Portability: Request a transfer of your data to another service provider.

To exercise these rights, please contact us at info@offmapadventures.com. We will respond to your request within [30 days] and may ask for additional information to verify your identity.

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7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website:

• Essential Cookies: Necessary for the website to function (e.g., login and payment processing).

• Analytics Cookies: Help us understand how visitors use our website.

• Marketing Cookies: Used to deliver personalized ads (with your consent).

You can manage your cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our website.

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8. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to those sites, and we are not responsible for their privacy practices. We encourage you to review their privacy policies before providing any personal information.

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9. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such data, we will take steps to delete it promptly.

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10. International Data Transfers

If you are booking a trip from outside [Your Country], your data may be transferred to and processed in countries with different data protection laws. We will ensure that appropriate safeguards are in place to protect your information.

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11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will be posted on our website, and we will notify you of significant changes. Continued use of our services constitutes acceptance of the updated policy.

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12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

• Email: info@offmapadventures.com

• Phone: +256787250828

• Address: MK BOOK HOUSE 

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Acknowledgment

By using our services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.